Delivery and Refund Policy

1. Service provider and scope

These terms apply to the electronic delivery of ShareHub Pro, cancellation of future renewals, failed or unauthorized payments, duplicate charges, and refund requests.

ShareHub does not sell physical goods. There is no shipping, physical delivery address, freight charge, or delivery receipt.

• Trade name: Globalmeta Dijital Pazarlama ve Yazılım Hizmetleri Ticaret Limited Şirketi
• Registered office: Esentepe Mah. Milangaz Cad. Monumento Plaza No:75A/133, 34870 Kartal/İstanbul
• Telephone: 0850 330 10 10
• Email: hello@sharehub.link
• Registered electronic mail address: globalmetadijital@hs01.kep.tr
• Tax office and number: Kartal Vergi Dairesi / 3961693137
• MERSIS number: 0396169313700001
• Trade registry number: 1063529

2. Electronic delivery and activation

A subscription is activated electronically for the relevant organization after the payment provider reports success and ShareHub verifies that result. Delivery is completed when access to the admin panel, plan permissions, and ShareHub services is enabled.

• Opening the payment form does not by itself mean that payment or activation has occurred.
• Activation takes place only after the iyzico result is verified on the server.
• Organization domain verification and account security steps may be required before publishing permissions can be used.
• Domain verification proves control of the customer's domain and is not a separate paid delivery item.

3. Delayed or incomplete delivery

If payment appears successful but the subscription is not activated, the customer may contact support with the account email and iyzico transaction reference. ShareHub compares the charge and subscription status against provider records.

Delays caused by incorrect customer information, an unverifiable organization membership, incomplete domain verification, or systems controlled by the customer are not ShareHub delivery failures. Reasonable technical guidance will still be provided.

4. Failed payments and duplicate charges

• A subscription is not started when authorization is declined, 3D Secure is not completed, or the provider marks the payment as failed.
• A duplicate-charge claim is reviewed using iyzico references and bank records. A confirmed duplicate amount is returned to the original payment instrument.
• The release time for a pending authorization that never becomes a completed charge is controlled by the issuing bank.
• Access may be limited while a chargeback or suspected fraud is investigated.

5. Subscription cancellation

Your card is not charged automatically. If you do not pay for another period, your subscription is not renewed; no separate cancellation request is required.

Unless earlier suspension is required for misuse or a payment dispute, access continues until the end of the paid period. No new-period fee is charged after cancellation takes effect.

6. Withdrawal right and digital-service exception

Mandatory Turkish consumer law applies to consumer transactions. The service is activated immediately after payment at the customer's express request. Statutory exceptions to the withdrawal right may apply to services performed instantly in electronic form and to services whose performance begins with the consumer's approval before the withdrawal period expires.

This exception does not remove rights arising from a defective service, a service that was never performed, a duplicate charge, or any other right that cannot lawfully be limited.

7. Refund assessment criteria

• Verified duplicate or incorrect charges are refunded.
• If activation never occurs because of a verified ShareHub issue that cannot be fixed within a reasonable review period, a full refund or an appropriate unused-period amount is assessed.
• Rights relating to defective service remain available when the service materially fails to meet law or the agreement.
• Non-use, a change of mind, incomplete domain verification, inaccurate customer information, or a problem in customer-controlled systems does not alone create a refund right.
• Suspension for unlawful use, a security breach, or a material terms violation does not create a refund unless the law requires otherwise.

8. Refund request and completion

Send a request to hello@sharehub.link with the account email, organization name, transaction date, iyzico or bank reference, reason, and supporting records. Never send a full card number, CVV, card password, or 3D Secure code by email.

Statutory deadlines apply where a legal withdrawal or refund right exists. Other requests are completed after payment and technical records are reviewed. An approved refund is sent once through iyzico to the original payment instrument without an added ShareHub fee. Bank posting time is outside ShareHub's control.

9. Third-party outages and force majeure

Outages involving the payment provider, banks, DNS, cloud infrastructure, email delivery, internet backbone, or regulatory action may temporarily affect service. Globalmeta uses reasonable efforts to resolve matters within its control and inform customers. Mandatory rights and force majeure rules remain unaffected.